Terms & Conditions

Last updated: 29/07/2026

These Terms & Conditions apply to the use of this website and the purchase of products from House of Rapha. By using our website or placing an order, you agree to these terms.

About us

House of Rapha is a UK-based herbal tea brand offering loose-leaf herbal teas for everyday wellbeing and mindful rituals.

Contact email: hello@houseofrapha.com

Our products

We aim to describe our products as accurately as possible. However, product colours, packaging and appearance may vary slightly from the images shown on our website.

Our herbal teas are food products and are intended to be enjoyed as part of a balanced lifestyle. They are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Please read all product information carefully before use. If you are pregnant, breastfeeding, taking medication, or have a medical condition, please seek advice from a qualified healthcare professional before using herbal products.

Orders

When you place an order, you will receive an order confirmation email. This confirms that we have received your order.

We reserve the right to refuse, cancel or refund an order if there is an issue with stock availability, pricing, payment, suspected fraud, or an error on our website.

Prices and payment

All prices are shown in GBP.

Payment must be made at the time of placing your order. We accept the payment methods shown at checkout.

Prices may change from time to time, but this will not affect orders that have already been accepted.

Delivery

We currently deliver within the UK.

Delivery times are estimates and may vary due to courier delays, busy periods, or circumstances outside our control.

Please make sure your delivery address is correct at checkout. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details.

Returns and refunds

Please see our Shipping & Returns Policy for full information about returns, refunds and damaged orders.

Product safety

Please store our teas in a cool, dry place away from direct sunlight, heat and moisture. Keep out of reach of children.

Do not use any product if the packaging appears damaged, opened or tampered with.

Intellectual property

All content on this website, including text, branding, images, logos, product names and design elements, belongs to House of Rapha unless otherwise stated.

You may not copy, reproduce or use our content without written permission.

Website use

You agree not to misuse our website, interfere with its operation, or attempt to access it in an unauthorised way.

We do our best to keep the website available and accurate, but we cannot guarantee that it will always be uninterrupted or error-free.

Liability

Nothing in these terms limits your statutory consumer rights.

We are not responsible for losses that are not reasonably foreseeable, or for issues caused by misuse of our products, failure to follow product guidance, or events outside our reasonable control.

Changes to these terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page.

Governing law

These terms are governed by the laws of England and Wales.