Shipping & Returns

Shipping

House of Rapha currently ships within the UK.

Orders are usually dispatched within 2–4 working days.

Once dispatched, UK standard delivery usually takes around 2–5 working days, depending on the courier or postal service.

Delivery costs

UK standard delivery: £3.49
Free UK delivery: orders over £35

Delivery costs will be shown clearly at checkout before you complete your order.

Order processing

Orders are processed on working days only, Monday to Friday, excluding bank holidays.

During busy periods, launches or promotional events, dispatch may take a little longer. We will always do our best to keep you updated.

Incorrect address details

Please make sure your delivery address is correct before placing your order.

House of Rapha cannot be responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete address details provided at checkout.

Missing or delayed orders

If your order has not arrived within the expected timeframe, please contact us at hello@houseofrapha.com with your order number.

We will look into this and do our best to help.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the damaged item, packaging, or incorrect product

We will review the issue and arrange a replacement, refund or suitable resolution where appropriate.

Returns

For hygiene and safety reasons, we cannot accept returns of opened tea products.

If your tea is unopened, unused and in its original sealed packaging, you may contact us within 14 days of receiving your order to request a return.

Once your return is approved, you will have a further 14 days to send the item back to us.

Return postage

Customers are responsible for return postage costs unless the item is faulty, damaged or incorrect.

We recommend using a tracked service, as we cannot be responsible for returns lost in the post.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

Approved refunds will be processed back to your original payment method.

Please allow time for your bank or payment provider to process the refund.

Non-returnable items

We cannot accept returns for:

Opened tea products
Used products
Items not in their original packaging
Products returned without prior approval
Items damaged due to misuse or incorrect storage

Your statutory rights

This policy does not affect your statutory consumer rights.