Privacy Policy

Last updated: 29/07/2026

House of Rapha respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, contact us, or subscribe to our mailing list.

Who we are

House of Rapha is a UK-based herbal tea brand.

For the purposes of data protection law, House of Rapha is the data controller of the personal information you provide to us.

Contact email: hello@houseofrapha.com

Information we collect

We may collect the following information:

Your name
Billing and delivery address
Email address
Phone number, if provided
Order details
Payment and transaction information
Messages you send to us
Newsletter signup preferences
Website usage information, such as cookies and analytics data

We do not store your full payment card details. Payments are processed securely by Shopify and/or our payment providers.

How we use your information

We use your personal information to:

Process and deliver your orders
Send order confirmations and delivery updates
Respond to customer enquiries
Manage returns, refunds or order issues
Send marketing emails, if you have subscribed
Improve our website, products and customer experience
Meet our legal, tax and accounting obligations
Help prevent fraud and keep our website secure

Marketing emails

You will only receive marketing emails from us if you have signed up or given consent.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Sharing your information

We only share your information where necessary to run our business. This may include:

Shopify, who hosts our online store
Payment providers
Delivery and courier services
Email marketing providers
Professional advisers, such as accountants
Legal or regulatory authorities, where required

We do not sell your personal information.

Cookies

Our website may use cookies to help the site function, improve your experience, analyse website traffic, and support marketing activity.

You can manage or disable cookies through your browser settings. Some cookies are necessary for the website and checkout to work properly.

How long we keep your information

We keep personal information only for as long as necessary.

Order and transaction records may be kept for legal, tax and accounting purposes. Newsletter information is kept until you unsubscribe or ask us to remove it.

Your rights

Under UK data protection law, you may have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Object to or restrict certain uses of your information
Withdraw consent for marketing
Request a copy of your personal data

To exercise your rights, please contact us at: [insert email address].

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your data is handled.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.